How can I obtain help in using a course?
Each course has a series of Help screens that are accessible anywhere in the course by clicking "Help." These screens will tell you how to navigate through the course and give you other information you may be looking for. If you have a question that is not covered here or in the Help area, email firstname.lastname@example.org or phone the Service Center at (800) 765-2122, ext. 6703. In Chicago (312) 715-1010, ext. 6703.
A course is running slowly on my computer. What can I do?
Check the specifications of your computer against our recommended technical specifications. You may be running the course on a slower machine or a slower Internet connection than is recommended. Also, if you are connecting to the Internet via a 56K dial-up connection, performance may be less than optimal depending upon your connection speed. If you are connected to the Internet via a high-speed connection, such as a cable modem, DSL, ISDN, T1, LAN, etc., check with your manager or your Internet service provider as there may be a problem with your connection.
A course has crashed, is frozen or does not seem to be responding. What should I do?
Try exiting the course and logging in again. If this is not possible, restart your Web browser. If your computer is frozen and you cannot move your cursor, you will need to restart your computer.
I am "stuck" and cannot move forward in a course. What should I do?
First, make sure you have completed all exercises and answered all questions within the course up to the point where you cannot move forward. You need to complete all exercises in order to move forward. If there is still a problem moving forward, try exiting the course and re-starting.
What should I do if a course "times out"?
For security purposes, your session of our e-learning web site may time out after a certain period of inactivity requiring you to login again.