Course Perfomance

Each course has a series of Help screens that are accessible anywhere in the course by clicking "Help." These screens will tell you how to navigate through the course and give you other information you may be looking for. If you have a question that is not covered here or in the Help area, email foodhandler@restaurant.org or phone the Service Center at (800) 765-2122, ext. 6703. In Chicago (312) 715-1010, ext. 6703.

Check the specifications of your computer against our recommended technical specifications. You may be running the course on a slower machine or a slower Internet connection than is recommended. Also, if you are connecting to the Internet via a 56K dial-up connection, performance may be less than optimal depending upon your connection speed. If you are connected to the Internet via a high-speed connection, such as a cable modem, DSL, ISDN, T1, LAN, etc., check with your manager or your Internet service provider as there may be a problem with your connection.

Try exiting the course and logging in again. If this is not possible, restart your Web browser. If your computer is frozen and you cannot move your cursor, you will need to restart your computer.

First, make sure you have completed all exercises and answered all questions within the course up to the point where you cannot move forward. You need to complete all exercises in order to move forward. If there is still a problem moving forward, try exiting the course and re-starting.

For security purposes, your session of our e-learning web site may time out after a certain period of inactivity requiring you to login again.